Consumer Support Operator to Blueair, Stockholm

Role description

As a Consumer Support Operator your overall responsibility is to build the Service Support center and provide top-class service to our end clients and provide tools that are needed for different communication channels in accordance to 1^st line responses. Interact with customers to provide and process information in response to inquiries, concerns and requests about products and services.

Consumer Services manages the European market where key responsibilities are to deal directly with consumer either by telephone, chat or e-mail. You handle technical knowledge/information search optimization, manage FAQ’s (1^st line with initial help from 2^nd and 3^rd line), handle and resolve consumer complaints both externally and internally with regular feedback to quality-, digitally-, product- and technical managers. Furthermore, you provide invoice and delivery information, set up new consumer accounts, process returns, forms, applications and requests as well as handle consumer verifications and tickets. It is important to obtain and evaluate all relevant information to handle product and service inquiries and you need to organize workflow to meet consumer timeframes and prepare and distribute consumer activity reports. You consistently provide feedback on the efficiency of the consumer services processes.

Education, knowledge and skills:

• High school diploma, general education degree or equivalent knowledge of customer service principles and practices
• Administrative procedures as well as product knowledge
• Relevant computer applications and ability to type
• Experience from numeric, oral and written language applications
• Fluent in English (oral and written)
• Experience from ERP/Netsuite (is a bonus)

Personal skills:

• Service minded and relation building people’s person
• Team player with self awareness
• Excellent planning, time management and organizational skills
• Results driven and fast learner
• Solution oriented with high customer focus
• Functional and technical skills
• Used to deal with ambiguity and uncertainty
• Good in priority settings

About Blueair

Headquartered in Stockholm, Sweden, Blueair is the leading provider of best-in-class air purification solutions for people who want to breathe better and lead healthier lives. Sold in countries all over the world, our high-performance air purification solutions are energy-efficient and responsibly made. Through our unwavering commitment to excellence, research and constant innovation, Blueair is shaping the way the world breathes. Breathing clean air is a human right – making people feel more alert and alive – today and tomorrow. Breathe Blueair.

Blueair.com

Please apply as soon as possible as the selection and interview process will be ongoing. This recruitment is in cooperation with Sense Talents AB, Susanne Waering, e-mail susanne@sensetalents.se

ANSÖKAN